At Mangalkarya, we strive to provide exceptional service and satisfaction to all our clients. We understand that circumstances may arise that could necessitate a refund. Our refund policy is outlined below to ensure clarity and fairness for all parties involved.
1. Eligibility for Refunds
- Request Submission: To be eligible for a refund, all refund requests must be submitted in writing via email to mangalkaryaeventplanner@gmail.com. Please include your booking details, such as the event date and any relevant reference numbers, to facilitate a swift response.
- Time Frame: Refund requests must be made within 7 days of the event date. Requests submitted after this period may not be considered for a refund.
2. Refund Process
- Cancellations Over 7 Days: Refunds for cancellations made more than 7 days before the event will be processed, minus any applicable cancellation fees as detailed in our Cancellation Policy. This fee covers administrative costs incurred during the booking process.
- Late Cancellations: Unfortunately, no refunds will be issued for cancellations made within 5 days of the event. This policy is in place to compensate for the preparations and resources that have already been allocated for your event.
3. Refund Method
- Payment Method: Approved refunds will be issued using the same payment method that was used for the initial transaction. This ensures that the refund process is seamless and secure.
- Processing Time: Once a refund request has been approved, you can expect to receive your refund within 5 days of approval. Please allow additional time for processing, depending on your bank or payment provider’s policies.
4. Special Considerations
- Force Majeure: In the event of a cancellation due to unforeseen circumstances such as natural disasters, health emergencies, or other situations beyond your control, we encourage you to reach out to us. We will assess each situation individually and aim to provide appropriate solutions, including potential refunds or rescheduling options.
- Communication: We believe in maintaining open lines of communication with our clients. If you have any questions or concerns regarding your refund request, please do not hesitate to contact us. Our team is here to assist you in any way possible.
5. Contact Us
For further inquiries regarding this Refund Policy or to submit a refund request, please contact us atmangalkaryaeventplanner@gmail.com or call us at +91-8292718705/ +91-8777460955 We are committed to ensuring your experience with Mangalkarya is positive, and we appreciate your understanding and cooperation in these matters.